Technical Support

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Frequently Asked Questions

ICCID stands for Integrated Circuit Card ID, which is a globally unique identifier of a SIM card and its profile. ICCIDs are stored inside the SIM cards and are also engraved or printed on the SIM card body. The fastest way to view a specific SIM card status is to insert its ICCID number in the search bar of the monogoto management portal.

You can see a list of your monogoto SIM cards by clicking on Things from the sidebar menu. To find a specific SIM card, insert its ICCID number in the search bar.

To learn more how to use the search function, checkout the following video.

Yes, you can add additional users and even change existing users permissions in your monogoto account.

To learn how to create and manage users checkout the following video.

Yes, you can make restrictions on countries and networks in the monogoto management portal.

To learn how to configure restrictions, checkout the following video.

You can view the supported countries and networks by going into Roaming Restrictions of a Thing or Thing Group.

To learn how you can see a list of supported networks checkout the following video.

Yes, you can move your SIM cards from one Thing Group to another Thing Group.

To learn how to move SIM cards between different groups, checkout the following video.

You can also move your SIM cards using Thing API PUT /thing/replaceGroup/

To check out available APNs for your device usage, please do the following:

  1. Login into monogoto portal
  2. Go to Network
  3. Check what available Networks you have assigned to your monogoto account
  4. Look for APN that has an Apply Settings button in Settings Status column
  5. We advise you to use that APN in your device configuration. In our example the APN we should use is data.mono
 

Yes, you can create a report that would show all or only selected SIM cards usage.

To learn how to create a usage report, checkout the following video.

Purging from the network usually happens due to inactivity or device being disabled/stop working for a few days. In order for your device to start working again, you will need to restart your device. For mobile phones a flight mode on/off should be enough for SIM to start working again.

Yes, you can change the state of your SIM cards in the monogoto management portal.

To learn how to change SIM cards state, checkout the following video.

Support Ticket Form

We would be happy to assist you and learn all about your needs 24/7.

Just fill-in your details in the form together with your inquiry and your support ticket will be issued immediately.

Additional Support Information

Documents

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Videos

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Email

If you wish to contact us directly, feel free to send us an email to: support@monogoto.io

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