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Customer Success Manager, Remote

About The Position

Monogoto was founded by a team of highly experienced telecommunications, cellular and security experts. Backed by a group of well-known and highly engaged investors and strategic partners, its growing, dynamic and diverse team operates globally from Silicon Valley, USA and Tel-Aviv, Israel.

Monogoto’s IoT cellular cloud network enables innovation and flexibility for services that drive a more connected world. Our rapidly expanding 5G IoT connectivity service provides seamless, accessible and cost-effective device connectivity that scales developers’ requirements. 

Today Monogoto connects millions of devices in over 160 countries and 500 networks across multiple verticals such as from point of sale, manufacturing, healthcare, fleet management, micromobility, retail and so much more.

Responsibilities

  • Manage tickets at CRM platform
  • Guide our customers and support them through their journey with the Company
  • Monitor network activity for abnormalities
  • Consulte/assist colleagues from other departments (e.g. sales, operation)
  • Work together with other team members in order to improve customer Service procedures
  • Assis with other tasks provided by other team members

Requirements

  • Associate’s or Bachelor’s Degree
  • Fluent English, excellent customer-facing and communication skills (verbal and written)
  • 1-2 years of experience in customer support field
  • Experience with Zendesk – advantage
  • Experience with Kibana – advantage
  • Creating/using API or scripts – advantage
  • Have experience using helpdesk software
  • Have experience in IoT or telecommunications industries
  • Have experience in creating user guides or tutorial videos
  • Ability to manage time efficiently and work with minimal supervision
  • Basic skills with picture/video editing software
  • Good Microsoft excel skills


Compensation:

The compensation offered for this position will depend on qualifications, experience and work location. Salary range (based salary+bonus target) is $60,000-$95,000. 

The offered compensation also includes the following benefits: 

  • Competitive Health Benefits (medical, dental and vision coverage)
  • Flexible Time Off
  • Wellness Programs
  • Discounted Perks
  • 401(k) benefits
  • Equity (stock options)


Monogoto is proud to be an Equal Employment Opportunity and Affirmative Action employer. We believe in order to thrive, businesses need a diverse team and leadership. We welcome every race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics.

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